This updated and expanded edition is richer than ever before. It provides:

<ul><li>more than 100 ready-made handouts, learning instruments, and worksheets...
all you do is photocopy;</li>
<li>numerous examples, model dialogues, and sample answers;</li>
<li>hundreds of exercises, games, puzzles, role plays, icebreakers, and other group-in-action techniques;</li>
<li>samples of each technique and ways to effectively use them;</li>
<li>advice on subjects such as unwilling participants, use of the outdoors, breaks, program endings, and storytelling.</li></ul>
Significant new additions to the book include materials on the following topics:

<ul><li>new, easier to accomplish approaches to evaluation - ROE (Return on Expectations) and Customer Satisfaction as a business indicator;</li>
<li>a methodology to secure group feedback at the end of the program, concerning the trainer/facilitator's role and participation in the course;</li>
<li>an instrument for the early screening of likely obstacles when transferring training;</li>
<li>added techniques to ensure that training transfers to the job;</li>
<li>a demonstration of how to conduct a quick assessment of needs when under pressure to do so;</li>
<li>keys to successful training in other cultures;</li>
<li>several new instruments including how to assess one's prowess as a facilitator, how to assess trust in a team, and how to measure one's CQ (creativity quotient).</li></ul>
Two new chapters have been added to treat new material on intelligence and learning, principles of adult learning and distance learning. In addition, numerous new group-in-action techniques and conceptual materials have been added to the existing chapters.